Frequently Asked Questions
Everything you need to know about your Luamaya experience.
What materials are used in Luamaya jewelry?
We use high-quality materials including 14k and 18k gold plating over stainless steel or sterling silver, ensuring all pieces are water-resistant and hypoallergenic.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings cannot be returned due to hygiene reasons.
Can I wear my jewelry in the shower?
Yes, our stainless steel based collections are water-resistant. However, to maintain the long-term shine of your gold plating, we recommend avoiding harsh chemicals and perfumes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
How do I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.