Returns & Exchanges
At Luamaya, we want you to be completely in love with your new fashion pieces. If you are not satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the jewelry or apparel is in its original, unworn condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing